Service Support
Specializing in the production of electrical metering and protection equipment.

Service Commitment

Service system

Emergency Response Procedure

Service Commitment

The company remains committed to ensuring the safe and reliable operation of power equipment and hereby solemnly undertakes the following service commitments to our valued customers:

24/7 round-the-clock response, on standby at all times.

We have established multiple feedback channels, including a service hotline, online platforms, regional managers, and sales liaisons, to handle service requests 24/7, 365 days a year, ensuring that customer concerns are addressed promptly.

Rapid response and efficient handling.

We strictly honor our service‑response commitments: within the province and neighboring areas, we arrive on site within 12 hours; for destinations outside the province, we reach the site within 24 hours. We handle urgent matters with priority and tailor solutions to special circumstances, minimizing wait times to the greatest extent possible.

Professional standards; work only with proper certification.

All service personnel are professionally trained and certified before taking up their posts, and they strictly adhere to standardized procedures when performing installation guidance, commissioning, maintenance, testing, and other related tasks, ensuring compliant operations that are safe and reliable.

Quality assurance—free warranty.

During the warranty period, for any malfunctions caused by product quality issues, our company will provide free repair, free replacement, and free technical support at no charge to the customer.

End-to-end closed-loop, with zero issues.

End-to-end closed-loop management, with dedicated analyses triggered for major anomalies, ensures that issues are traceable, corrective actions are effective, and similar problems do not recur.

Full-process recording, traceable and auditable.

All service processes are managed centrally through the CRM system, with on-site photo documentation, service records, customer signatures, and standardized archiving, ensuring that the entire service lifecycle is queryable, traceable, and evaluable.

Continuous improvement, striving for satisfaction.

Proactively gather customer feedback and suggestions, conduct regular follow-ups, and continuously refine our offerings, with customer satisfaction as our guiding principle, to consistently enhance service quality and product reliability.