Service Support
Specializing in the production of electrical metering and protection equipment.

Service Commitment

Service system

Emergency Response Procedure

Service system

Full Lifecycle Service System

The company adheres to a service philosophy of putting customers first, delivering professional and efficient solutions, proactively preventing risks, and ensuring end-to-end closed-loop management. It has established an integrated service‑guarantee system that spans the entire product lifecycle, providing stable, rapid, and expert support for national power‑engineering projects.

Rapid Response Mechanism

We have established multiple feedback channels, including a 24-hour hotline, online communication, and direct coordination with regional managers, ensuring immediate intake of requests and rapid dispatch of work orders. We commit to arriving on-site within 12 hours within the province and its surrounding areas, and within 24 hours outside the province.

End-to-end standardized services

We offer end-to-end services, from installation guidance and commissioning to unpacking inspection, grid‑connection coordination, product training, fault repair, parts replacement, and factory‑return maintenance. Throughout the process, we employ a CRM system for digital management, ensuring service records are accessible and fully traceable, with customer acceptance confirmed by signature, thereby guaranteeing service quality and customer satisfaction.

Proactive Engineering Operations and Maintenance

Implement proactive preventive operations and maintenance:

Tiered Operations and Maintenance: Level A—at least once per year; Level B—once every two years; Level C—remote monitoring.

Operation Mode: Integrated Approach of Live-Line Detection, Outage Maintenance, and Remote Operation & Maintenance

One Station, One File: Establishing a Dedicated Operational Archive for Each Substation

Conducting spring and autumn inspections in tandem to proactively eliminate potential hazards and ensure the safe, stable operation of equipment.

Efficient Parts Support System

A dual‑stocking model has been established, with a central spare‑parts warehouse at headquarters and regional office‑level spare‑parts warehouses, ensuring adequate on‑hand inventory of commonly used components, wear parts, and critical spare parts. Production workshops prioritize the manufacturing and shipment of service‑related parts to promptly meet urgent on‑site requirements.

Full Closed-Loop Quality Management

Implement end-to-end closed-loop management across the entire process: receipt, classification, handling, acceptance, analysis, verification, and corrective action. For significant anomalies, initiate an 8D analysis, completing root cause analysis within one week and closing the loop within two weeks, with comprehensive auditing and validation throughout to prevent recurrence of similar issues.

Strong support and guarantees

Equipped with specialized testing instruments such as infrared thermal imagers, oil chromatography analyzers, SF6 gas analyzers, and dielectric loss testers, our team comprises personnel holding all required special‑operation permits (including high‑voltage electrician certificates and working-at-height certifications), ensuring efficient and reliable service through professional expertise.

The company solemnly pledges: 24-hour response, with rapid on-site service within 12–24 hours. Proactive operations and maintenance for prevention, with rapid spare-parts support, End-to-end closed-loop management, lifetime technical support, Safeguarding the power grid with expertise, and earning trust through unwavering commitment!

Service Hotline: 0538-8932560